Features

No installation is required on the visitor side.

Customize the chat window design: insert your company logo, operator images, etc. And customize the pre-chat form to acquire additional information on the visitor prior to the chat session.

Communication is optimized for low latency and bandwidth requirements.

Online status of your chat service is displayed in the chat invitation snippet.

Review a transcript of any chat that takes place on your site, online 24 hours a day. Check for consistency and quality of your online customer service.

ISL Pronto works on Windows, Linux and MAC.

Be alerted by new chat sessions, other operators inviting you to their chat, or a new comment sent by one of your visitors.

To assure high security, ISL Pronto sessions are encrypted with SSL of 1024-bit RSA for the handshake and 256-bit end-to-end AES encryption.

One visitor can chat with one or more operators in a session.

Operators can simultaneously chat with multiple visitors, making your customer service far more efficient than the conventional phone sales or support.

Transfer chats from one operator to another in real time. Invite other operators to help you answer the visitor's questions.

Operators may chat with one or more other operators to quickly find the right answers to the visitor's sometimes demanding questions.

Save your replies by category and keywords as you chat. Quickly search for the saved text and speed up your answers.

Send your visitors directly to the Webpage that could be interesting for them.

Operators can invoke a desktop sharing session to make a quick product presentation or help visitors solve problems remotely. They can view the visitor's desktop or invite a visitor to temporarily view their desktop. Use the shared desktop as a whiteboard: draw attention to something in your presentation by placing a pointer, and use a red marker to circle or underline something.

View the visitor's desktop securely and gain control of the keyboard and mouse. Solve technical problems on the spot. To assure the visitor's privacy, limit desktop and control sharing to a single application.

Secure VoIP and live video communication between the operator and the visitor are available during a chat session. Make your online chat more personal.

Quickly transfer files to the visitor's computer by simply dragging and dropping them to the user interface. Files are transferred to a selected folder or desktop.