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Start a Remote Support Session in 30 Seconds

Option A
Option B
OPERATOR
Username
Password
Login
Step 1 Picture
Step 1 Icon

Operator Logs In

To start the remote desktop support session, operator logs in with the username and password.

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OPERATOR
Session code: 12345678
Step 2 Picture
Step 2 Icon

Session Code

Once logged in, the operator obtains a session code and gives it to the client. The code is unique and once used becomes obsolete.

CLIENT
Enter Session Code
Connect
Step 3 Picture
Step 3 Icon

Client Connects

The client enters the session code on the website and clicks the Connect button in order to start the remote desktop support session.

Option A
Option B
OPERATOR
  Download ISL Light Desk
for Windows, Linux, Mac 
Step 1 Picture
Step 1 Icon

Download ISL Light Desk

Operator downloads and starts the ISL Light Desk application.

Give the code to the client
12345678
get code
Step 2 Picture
Step 2 Icon

Session Code

Operator authenticates by entering the username and password to obtain a session code. The code is unique and once used becomes obsolete.

Don't have an account yet? Sign up.

CLIENT
  Download ISL Light Client
for Windows, Linux, Mac 
Step 3 Picture
Step 3 Icon

Download ISL Light Client

Client downloads and starts the ISL Light Client application.

Client enters code
12345678
connect
Step 4 Picture
Step 4 Icon

Client Connects

Client enters the session code and clicks the connect button.